T-Mobile
Omni-Channel Experience
In 2022, TCS secured a multi-million dollar, multi- year contract with T-Mobile. Carol held the role as the sole UX Designer on the RFP response team where she came up with a forward-thinking CX/UX omni-channel interactive design. T-Mobile's RFP specified a one-week immersive workshop as the final presentation model, which was also attended throughout the week by T-Mobile's product managers. The aim was to demonstrate TCS's collaborative strength and real-time code delivery capabilities. The team's unique CX/UX design, cross-team synergy, and competitive pricing led to the successful contract award.
HP.com
Site Design Update
The TCS sales team requested Carol's updated UX design concept for the HP.com site. She created a forward-thinking layout incorporating upcoming UX trends, and collaborated with offshore dev resources for code development. Carol's efforts resulted in additional awards from HP for both front-end and back-end dev projects.
Eaton Manufacturing
B2B Global Site Redesign
Eaton's B2B website, catering to global customers, needed an upgrade for multilingual support. Carol conceptualized and launched a successful e-commerce design and site architecture in 2017, displaying thousands of manufacturing parts and services. The site continues to serve wholesale buyers today in 2024.
Panasonic
White Label Video Library
A white label product was conceptualized to host on-body videos from police interactions responding to crime inquiries. To be marketed to municipal police departments throughout North America, Carol collaborated with a fellow UX creative to design a user experience for tablet viewing of thousands of video files. The interactive design concept, showcasing complete functionality, was built by Carol using Adobe XD without the need for front-end web code.
CVS Pharmacy
Mobile App
Carol collaborated with a UX colleague to conceptualize a mobile app for CVS pharmacy customers, enhancing the prescription refill and pick-up experience. The omni-channel approach extended the CX from the updated mobile app to in-store locker pick-up. The fast-track project was presented to stakeholders within four weeks for review and project award.
Microsoft
Corporation
Over a 15+ year career path, Carol served on Microsoft projects as both a full-time employee and contractor. Her UX contributions encompassed launching software products such as the initial MSN v1.0 site in 1995, Xbox v1.0, various BackOffice Suite versions, Exchange, Outlook, Skype, Microsoft Advertising, and multiple Windows operating systems. Carol's role involved UI layout design, product localization in 32 languages, and icon production. Her career evolved from a user interface designer to a production manager and creative team leader.
